Shipping policy

Shipping Policy

Effective Date: June 17, 2026

Thank you for shopping with Cup of Memories. We are committed to delivering your order safely and efficiently.

1. Shipping Coverage

We proudly offer FREE worldwide shipping on all orders. No minimum purchase is required.

2. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that personalized products may require additional production time before shipment.

3. Delivery Time

Estimated delivery time is 7–10 business days.

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or carrier delays.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

5. Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Cup of Memories is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.